Refunds & Cancellations
Custom Uniform and Apparel Cancellation Policy
Because every Hustle Gear custom uniform and apparel order is created specifically for the team, organization, and athletes listed on the order, all custom orders are considered final once payment is submitted.
Payment authorizes Hustle Gear to immediately begin processing the order. Processing may include artwork preparation, logo setup, design adjustments, roster setup, name and number formatting, product sourcing, production planning, vendor coordination, test-print preparation, and production scheduling.
There is no guaranteed cancellation period after payment. Hustle Gear may, at its sole discretion, approve a written cancellation request before color test approval or bulk production begins. When a cancellation exception is approved, the following fees will apply.
Cancellation Stages & Fees
Stage 1: Order Processing Has Begun
Once payment has been submitted and Hustle Gear has begun artwork setup, roster setup, order preparation, design work, production planning, product sourcing, or vendor coordination, the cancellation fee will be:
10% of the total order or $75, whichever is greater.
Stage 2: Color Test or Production Sample Has Begun
Once a color test print, production sample, test garment, print file, embroidery file, or other production test has been initiated or completed, but has not yet received final customer approval, the cancellation fee will be:
20% of the total order or $150, whichever is greater.
Stage 3: Color Test Approved or Production Initiated
Once the color test, artwork, production sample, or final design has been approved—or once materials have been ordered, the roster has been finalized, garments have been customized, or bulk production has begun—the order may not be cancelled, changed, or refunded.
The full order amount becomes 100% nonrefundable.
Payment-Processing Fees
In addition to the applicable cancellation fee, all payment-processing costs associated with the original transaction are nonrefundable. This includes, but is not limited to:
- Stripe payment-processing fees
- Credit or debit card fees
- ACH or bank-transfer fees
- Stripe Invoicing fees
- International card fees
- Currency-conversion fees
- Installment-payment fees
- Refund-processing fees
- Other third-party transaction costs not returned to Hustle Gear
Payment-processing costs are separate from the cancellation fee and will be deducted from any approved refund.
Refund Calculation
Amount Paid − Applicable Cancellation Fee − Nonrefundable Payment-Processing Fees − Other Nonrecoverable Order Costs = Refund Amount
Other nonrecoverable costs may include approved samples, rush fees, expedited shipping, special-order materials, supplier charges, design services, and production costs already incurred.
Partial Cancellations and Order Reductions
Removing players, reducing quantities, eliminating products, or cancelling a portion of an order will be treated as a partial cancellation.
The applicable cancellation fee and nonrecoverable costs will be calculated based on the value of the items being removed. Quantity reductions may also affect the pricing of the remaining order if minimum quantities or volume pricing no longer apply.
Cancellation Requests
All cancellation requests must be submitted in writing to sales@hustle-gear.com.
A cancellation is not considered approved, and production will not be stopped, until Hustle Gear provides written confirmation. Verbal requests or messages sent to an individual sales representative do not automatically cancel an order or stop production.
By submitting payment, approving an estimate, accepting an invoice, or authorizing an order, the customer confirms that they have reviewed and accepted this Custom Uniform and Apparel Cancellation Policy.
Team Shop Fan Gear Cancellation Policy
Fan Gear sold through Hustle Gear Team Shops is made to order. Items are printed, decorated, and produced specifically for each buyer after a Team Shop closes, and are not held in stock.
Because production is tied to the Team Shop schedule, the following applies to all Fan Gear purchases:
- Before the Team Shop closes: A Fan Gear order may be cancelled for a refund of the item price. Nonrefundable payment-processing fees are deducted from the refund.
- After the Team Shop closes or production begins: Orders are submitted to production and can no longer be cancelled, changed, or refunded.
- Sizing and personalization: Because each item is custom made, we cannot accept returns or exchanges for incorrect size or personalization selected at checkout. Please review size charts carefully before ordering.
If your Fan Gear arrives damaged, defective, or incorrect due to a production error on our part, contact us at sales@hustle-gear.com within 14 days of delivery and we will replace the item at no cost.
Questions About This Policy
If you have any questions about refunds or cancellations, please reach out:
Email: sales@hustle-gear.com
Phone: (855) 637-5767
Mail: Hustle Gear, 2546 US-9, Ocean View, NJ 08230
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Production & Shipping Timelines
Because most of our products are made to order, production time comes before shipping time. The windows below are business days and start when payment is received (custom uniforms) or when the order is placed (retail shop).
- Custom uniforms and team apparel: standard production is approximately 30 business days from receipt of payment. Rush production (approximately 20 business days) is available for an additional 30% of the order total.
- Retail shop items (printed apparel and headwear): made to order and typically produced and handed to the carrier within 7–12 business days, with carrier transit time on top. Items from one order may arrive in separate packages.
- Stocked accessories (e.g., batting gloves, jewelry): typically ship within 1–2 business days.
These are estimates, not guarantees; holidays and peak production periods can extend them. The handling times we declare to shopping platforms (such as Google) match the windows above.
By submitting payment, approving an estimate, accepting an invoice, or authorizing an order, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.